Troubleshooting

Common Checks

• Validate account access and role permissions
• Confirm API key scope and expiration
• Re-run exports with cleared filters
• Check network and browser cache issues

Frequent API Errors

• 401 Unauthorized: verify bearer token and key validity
• 403 Forbidden: check required scopes
• 429 Too Many Requests: back off and retry with delay

Common UI and Data Issues

• Missing keys after import: verify header mapping and import mode
• Unexpected empty exports: clear filters and re-check locale selection
• Incorrect runtime values: validate environment override selection

Translation Integrity Checks

• Ensure placeholder tokens are unchanged
• Confirm locale codes match application config
• Validate exported JSON before deployment

Escalation Checklist

When contacting support, include:

• Exact endpoint or page URL
• Reproduction steps
• Expected vs actual behavior
• Timestamp and environment (staging/production)
• Relevant screenshots or logs

If issues persist, provide reproduction steps, expected behavior, and screenshots to support.